Daftar Isi Journal of Service Research Online Terbaru

Relationship Characteristics and Cash Flow Variability: Implications for Satisfaction, Loyalty, and Customer Portfolio ManagementCrina O. Tarasi, Ruth N. Bolton, Anders Gustafsson, and Beth A. WalkerJournal of Service Research 2013;16 121-137 http://jsr.sagepub.com/cgi/content/abstract/16/2/121 Strengthening Customer Relationships: What Factors Influence Customers to Migrate Continue reading