About Nanang Suryadi

Dosen Jurusan Manajemen, Fakultas Ekonomi dan Bisnis Universitas Brawijaya, mengampu kelas: Manajemen Pemasaran,Perilaku Konsumen, Marketing Strategic Planning, Pemasaran Jasa, Marketing Communication, Perilaku Organisasi, dan E-Commerce.

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About Nanang Suryadi

Dosen Jurusan Manajemen, Fakultas Ekonomi dan Bisnis Universitas Brawijaya, mengampu kelas: Manajemen Pemasaran,Perilaku Konsumen, Marketing Strategic Planning, Pemasaran Jasa, Marketing Communication, Perilaku Organisasi, dan E-Commerce.

Daftar Isi Journal of Service Research Online Terbaru

Relationship Characteristics and Cash Flow Variability: Implications for Satisfaction, Loyalty, and Customer Portfolio ManagementCrina O. Tarasi, Ruth N. Bolton, Anders Gustafsson, and Beth A. WalkerJournal of Service Research 2013;16 121-137 http://jsr.sagepub.com/cgi/content/abstract/16/2/121 Strengthening Customer Relationships: What Factors Influence Customers to Migrate Continue reading