Daftar Isi Journal of Service Research Online Terbaru

Relationship Characteristics and Cash Flow Variability: Implications for Satisfaction, Loyalty, and Customer Portfolio ManagementCrina O. Tarasi, Ruth N. Bolton, Anders Gustafsson, and Beth A. WalkerJournal of Service Research 2013;16 121-137

Strengthening Customer Relationships: What Factors Influence Customers to Migrate to Contracts?Yolanda Polo and F. Javier SeseJournal of Service Research 2013;16 138-154

The Role of Corporate Image for Quality in the Formation of Attitudinal Service LoyaltySubhash Jha, George D. Deitz, Emin Babakus, and Ugur YavasJournal of Service Research 2013;16 155-170

Firms’ Intentions to Use Nonownership ServicesKristina Wittkowski, Sabine Moeller, and Jochen WirtzJournal of Service Research 2013;16 171-185

Biologically Inspired Approaches to Strategic Service Design: Optimal Service Diversification Through Evolutionary and Swarm Intelligence ModelsGeorge Baltas, Stelios Tsafarakis, Charalampos Saridakis, and Nikolaos MatsatsinisJournal of Service Research 2013;16 186-201

Designing Service Guarantees With Construal Fit: Effects of Temporal Distance on Consumer Responses to Service GuaranteesLiyin Jin and Yanqun HeJournal of Service Research 2013;16 202-215

The Impact of Consumption Goals on Flat-Rate Choice: Can “Hedonizing” a Service Increase Customers’ Propensity to Choose a Flat Rate?Fabian Uhrich, Jan H. Schumann, and Florian von WangenheimJournal of Service Research 2013;16 216-230

Electronic Service Quality and Value: Do Consumer Knowledge-Related Resources Matter?Jose M. Barrutia and Ainhize GilsanzJournal of Service Research 2013;16 231-246


Avatar of Nanang Suryadi

About Nanang Suryadi

Dosen Jurusan Manajemen, Fakultas Ekonomi dan Bisnis Universitas Brawijaya, mengampu kelas: Manajemen Pemasaran,Perilaku Konsumen, Marketing Strategic Planning, Pemasaran Jasa, Marketing Communication, Perilaku Organisasi, dan E-Commerce.

Leave a Reply

Your email address will not be published. Required fields are marked *




You may use these HTML tags and attributes: <a href="" title="" rel=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>